Member Care

CAPTEL’s client-dedicated member representatives are available on an on-going or ad hoc basis to support in-house client membership offices during times of high volume inbound calling, e-mails and digital activity. Typical membership office support assignments include:

1)  HELP DESK

Assist members in accessing and editing their on-line membership profiles

Member profile password resets

Directly connecting members with specific departments or specialists within the organization

2) MEMBER DATA MAINTENANCE

Updating and editing member information directly via the client’s web-portal

Member updates and edits via .csv, excel or DB files.

Member professional certification updates

3) PERSONALIZED MEMBERSHIP APPRECIATION CALLS AND LETTERS 

Calls to thank members for their continuing membership and involvement

Member satisfaction surveys

Personalized thank you letters for memberhip renewals, special PAC and Foundation contributions

Special reports to members via telephone outreach or letters