Within twenty-four hours of a pledge made by telephone, CAPTEL mails a high quality, personalized letter in a closed-face envelope with a reply form and return envelope. Additional follow-up letters are sent as needed if pledge commitments remain unfulfilled. CAPTEL's in-house mail production facilities can produce over 10,000 letters per day.

For clients desiring fax or e-mail confirmation service, CAPTEL offers broadcast faxing every four hours and e-mail confirmations every hour. Pledge or sales confirmations for more complex, time-sensitive projects will be e-mailed or faxed upon completion of each call.