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| Technology |
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| CAPTEL utilizes the power of its database-driven call center technologies to mine the richest, most responsive veins of its clients' customer, membership, donor or prospect files. CAPTEL's teleservices team is supported by leading-edge data processing and telecommunications technologies. The power of CAPTEL's Oracle database management system facilitates the most sophisticated marketing strategies and programs available for its clients. CAPTEL's Washington, DC call center also features state-of-the-art Avaya switching technology -- affording call conferencing, "patch-throughs," dedicated agent inbound (call-back) service and high-bandwidth for web-enabled applications. CAPTEL's web-enabled reporting and data transfer system allows clients to view the status of their campaigns anytime of the day from any point on the globe. Moreover, data transfers and reporting are conducted over secure servers, ensuring the highest level of security available to transmit and receive data. |
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